Shipping policy

Shipping Policy

Last updated: June 30, 2026

DIGITAL PRODUCTS (Watch Faces)
Digital products are delivered instantly via email or download link immediately after your payment is confirmed. No shipping is required. If you don't receive your download link within a few minutes, please check your spam folder or contact us.

PHYSICAL PRODUCTS (Watch Bands, Modification Kits & Accessories)

Processing Time
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day.

Domestic Shipping (United States)
We ship from Indianapolis, IN. The following rates apply at checkout:

- Free Economy Shipping — available on qualifying orders
- Economy Shipping — from $4.90
- Standard Shipping — from $6.90

Estimated delivery times:
- Economy: 5–8 business days
- Standard: 3–5 business days

Tracking information will be provided via email once your order has shipped.

International Shipping
We ship to 27 countries worldwide at a flat rate of $24.95 USD per order.

Countries we ship to include: Canada, Switzerland, Germany, France, United Kingdom, Japan, Netherlands, Sweden, and more.

Estimated international delivery: 7–21 business days depending on destination and customs processing.

CUSTOMS, DUTIES & TAXES
International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in our shipping rate and are collected by your local customs authority. We are not responsible for delays caused by customs.

LOST OR DAMAGED PACKAGES
If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at [your support email]. We'll work with you to resolve the issue promptly.

CONTACT US
For shipping questions, reach out at [your support email] or through our contact page.